Dear B Tech - CSE - Sem 2 Students!
We have moved to a new semester and Technical Communication II is here. Please note that the total number of sessions will be 39 and we shall have an End Term Exam in Online - MCQs format for 50 Marks.
50 Marks are there for Internal Assessment with various components like Presentation, Assignment, Mid Term test, GD etc.
Please read the following content about our syllabus.
Course Learning Outcomes:
• Understand the nature, importance, and process of written communication.
• Write Effective Letters, Reports, and Proposals using appropriate language and format.
• Develop messages for digital platforms and social media
• Communicate effectively to maintain harmonious relationships and contribute to groups and teams.
• Participate and organize productive meetings
• Negotiate effectively using an appropriate strategy
• Acquire and exhibit professional etiquette.
Module I: Effective Writing
• Importance of Effective Writing
• Writing Process: Pre-writing, Writing & Post writing
• Avoid unwanted Generalisations and Over-simplification of issues
• Developing effective sentences
Module II: Workplace Communication
Letters
• Block Format
• Complaint Letters
• Adjustment Letters
• Letter of Request
Technical Report Writing
• Significance of Reports
• Types: Periodic/Routine, Special, Analytical, Informational, Formal, Non-formal
• Format: Letter, Printed Forms, Manuscript
• Effective use of Visual Aids
Proposals
• Purpose of a Proposal
• Internal Proposal
• External Proposal
• Requests for Proposals
• Criteria for Proposal: Abstract, Introduction, Discussion & Conclusion/Recommendation
Module III: Digital Literacy & Social Media
• Importance of Digital Literacy
• Netiquette
• Advantages of Social Media
• Effective ways of using Social Media
• Professional Blogging
• Professional Profile on Web
Module IV: Communication for Team Building & Leadership
• What is Interpersonal Communication
• Characteristics of Interpersonal Communication
Working Groups and Teams
• Perceiving Others More Accurately
• Expressing Emotions Effectively: Minimizing Debilitative Emotions, Maximizing Facilitative Emotions
• Creating Supportive Climates: Evaluation versus Description, Controlling Communication versus
Problem Orientation, Strategy versus Spontaneity, Neutrality versus Empathy, Superiority versus Equality, Certainty versus Provisionalism
• What Is Conflict?: Expressed Struggle, Interdependence, Perceived Incompatible Goals, Perceived Scarce resources, Inevitability
• Conflict resolution: Avoidance (Lose–Lose), Accommodation (Lose–Win), Competition (Win–Lose), Compromise, Collaboration (Win–Win), Which Style to use?
• Conflict Management in Practice: Steps for the Win-Win Approach
• Personal Skills in Work Groups and Teams
Leadership in Working Groups and Teams
• Types of Leadership
• Leadership that Supports Diversity and Inclusion
• Effective Leadership Communication
• Giving and receiving feedback
Module V: Meeting Management
• Planning and Organizing a Meeting
• Roles and responsibilities of Chairperson
• Roles of Participants
• Agenda for the Meeting
• Minutes of the Meeting
Module VI: Negotiation
• Definitions of Negotiation
• Situations Requiring Negotiation
• Factors Affecting Negotiation
• BATNA and WATNA
• Process of Negotiation
Module VII: Professional Etiquette
• Power Dressing
• Telephonic Manners
• Business Salutation Etiquette
• Cubicle Etiquette
• Business Card Etiquette
• Different Cultural Etiquette & Protocol
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